Last updated: 01 March 2026
We aim to resolve issues quickly and fairly.
1) Issues covered
Payment successful but credits not added Duplicate charges Refund status
Auto Top-Up disputes
Technical issues preventing delivery of paid outputs Privacy/data requests
2) How to raise a complaint (Level 1)
Email: corp@jyotirmay.co.in
Support Phone/WhatsApp: +91 70219 50567
Subject: Support - Issue Type - Transaction ID if applicable We aim to acknowledge within 48 hours.
3) Target resolution timelines
Payment/credit issues: typically 3-7 business days
Refund initiation after approval: 2 business days (see Refund Policy)
Complex disputes (fraud/chargeback): timelines depend on bank/payment-provider processes
4) Escalation (Level 2)
Grievance Officer: Grievance Officer, Jyotirmay
Email: corp@jyotirmay.co.in
Correspondence address (Principal Place of Business): M-68, RH 1, Sector 7, Vashi, Thane, Maharashtra, 400703, India
5) Arbitration
If a dispute is not resolved through the grievance process, it will be handled through arbitration as described in the Terms of Use (seat: Mumbai).
