Last updated: 01 March 2026
This Refund Policy applies to credit purchases on Jyotirmay.
1) General rule
Credits are a digital prepaid product. Once credits are successfully added to your Jyotirmay account, the purchase is treated as delivered and is generally non-refundable.
2) Refunds we will consider
We will consider a refund if:
Payment succeeded but credits were not added You were charged twice for the same intended purchase You were charged an incorrect amount due to a system error
3) Time limit
You must request a refund within 7 days of the transaction.
4) Refund method
If approved, refunds will be made to the original payment method, unless you expressly agree to an alternative method.
5) How to request
Email: corp@jyotirmay.co.in
Subject: Refund Request - Transaction ID
Include: registered email, transaction ID, date/time, and issue details.
6) Timelines
If approved, we initiate refunds within 2 business days. The amount may take 5-10 business days to reflect, depending on your bank/payment provider.
